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Policies and Instructions

Policies and Instructions
1.  Nomination of focal point officers on GRS by different ministries/divisions;

2.  Formulation of practicable strategies for ministries/divisions and review of the future plans about management of public grievences;   

3.  Instructions relating to measures by ministries/divisions on receipt and disposal of complaints and reporting to the Cabinet Division;

4.  Activities relating to the Grievence Redress System (GRS).

5.  Grievance Redress System Guidelines, 2015 (Revised 2018)